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Frequently Asked Questions

1. How does it work?

Please see our How it works page.

2. How long until I get paid?

You will be paid the day we receive your equipment (subject to appraisal). Friday collections will be paid on the following Monday.

3. Do I need to pack my item for collection?

Yes you do. It is very important to pack your item securely for a courier delivery. Items not packed securely could easily be damaged in transit and will not be covered by our shipping insurance. We will be unable to make a claim for or take responsibility for incorrectly packed equipment. In addition, any item delivered unpacked will be subject to a surcharge of £24.50. For guidance on how to package your equipment, please see our Packaging Advice.

4. How will I be paid?

You will be paid via Bank Transfer (BACS) using the Faster Payment System. Payments are usually cleared within 2 hours (bank policy dependent).

5. What happens if my equipment is declined after appraisal?

We only decline stolen and severely misdescribed equipment. Stolen equipment will be handed to the authorities, misdescribed equipment will be returned. Returned equipment carries a charge (see Question 7).

6. What happens if you change the offer after appraisal?

This doesn’t happen often, to avoid this please make sure the condition of your equipment is as you have described. If we feel your equipment warrants a re-negotiation, we will make a revised offer. In this event, you will have two options: 1. Accept the revised offer. 2. Request for the equipment to be returned.

7. Is there a charge for returning my equipment?

Yes there is. The charge is £19.99 to cover courier costs, initial collection cost, the return cost and any additional packaging required. We do not profit from this. Multiple/oversized/heavy return items could be charged at a higher rate – subject to quantity/size/weight. Please ask for details.

8. Why would you change an offer/re-negotiate?

We only re-negotiate if your item is not as described by you.

9. Can I pick my collection day?

Yes you can choose your collection day. We collect from Monday-Friday. Our free nationwide collection service is not available at weekends or bank holidays.

10. Do I need a printer?

This depends on the size of your parcel. If your parcel is under 100cm x 70cm x 60cm, DPD will supply the label and you will not need a printer. If any of your parcel dimensions are greater than 100cm x 70cm x 60cm, FedEx Express (TNT) will collect and you WILL NEED to print your parcel label. If you do not have a printer for FedEx Express (TNT) collections, we will be unable to arrange your collection and you will need to make your own delivery arrangements.

PLEASE NOTE

Answers provided are general advice, subject to the actual Terms and Conditions, if you need further information don’t hesitate to give us a call.